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When you can't access your domain:
If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations:
1) Try to reach the site using the IP address. If you are successful, the domain name is either not active or not yet propagated.
For a NEW domain, it may take up to a week for the name to be released by InterNIC and propagated to DNSs (Domain Name Servers) throughout the Internet. (Foreign domains and transfers take longer).
If it is an older domain that has previously been reachable, the name may be on hold with InterNIC. Contact InterNIC directly to determine the reason the name is on hold.
You can check the status of your domain name by doing a "whois" at: http://rs.internic.net/cgi-bin/whois
2) If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by InterNIC:
3) If you are unable to reach the site with either the domain name OR the IP address you may be experiencing connectivity problems.
If you are able to reach ANY sites with your browser, go to:
http://www.yourdomain.com/cgi-bin/secure/trgw-s (substitute your domain name in the URL)
This program will take 20 minutes. After you receive the email from the program send the results to firstname.lastname@example.org so that RapidSite's support team can track the problem.
If you are unable to reach this URL, either wait until connectivity is restored and try again, or contact your local ISP for information on possible network problems.
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